Frequently asked questions
What are the space requirements for setup (height, width, depth)?
The most important measurement is ceiling height. Either configuration; full enclosure or sim-bay only will require at least 10ft of ceiling height.
A minimum of 256 square feet of space is required.
The full enclosure measures 16ft wide x 16ft long. The sim-bay only option is also 16ft wide, but can be configured shorter in length. Overall, the sim-bay only option requires less square footage.
What is your inclement weather policy?
Weather is unpredictable, and the top priority is to make sure all event attendees are safe. We'll work closely with you or event staff to ensure the weather policy is observed and all safety protocol is followed.
Indoor Relocation: If outdoor weather conditions are unsuitable, the parties may agree to relocate the services to an indoor location, provided such location meets the space and power requirements. If indoor relocation is not possible, the equipment will not operate in inclement weather and the services will either be paused or the equipment will be disassembled, at Round Robin's discretion.
The equipment will not be set up or operated if the following weather conditions occur:
- Wind conditions exceed fifteen (15) miles per hour;
- Lightning is present within thirty (30) minutes (if lightning strikes within the 30-minute delay, the clock will reset)
- Other outdoor weather conditions (e.g., rain, extreme temperatures) make it unsafe to operate the equipment.
- Round Robin shall have sole discretion to determine whether weather conditions are suitable for the safe operation of the equipment.
Weather Delays: If inclement weather is present upon Round Robin's arrival at the event location, setup will be delayed until weather conditions allow for safe setup and operation of the equipment.
If inclement weather occurs during the service period, operation of the equipment will be halted until weather conditions improve and it is safe to resume operation.
No Weather-Related Refunds: No refunds will be given for weather-related delays or cancellations.
Client may not revise or cancel a signed service agreement due to forecasted weather in advance of the event date.
How long does it take for the simulator to be set up and taken down?
In most circumstances, the entire set-up takes about one (1) hour. However, we require up to two (2) hours for setting up the equipment before the scheduled start time of the event. Please confirm that the event location is accessible to Round Robin Golf Co. at least two (2) hours prior to the scheduled start time.
What is the cancellation policy?
If plans change, notify Round Robin Golf Co. as soon as possible. Any cancellations thirty (30) or more days prior to the event date, Round Robin shall refund the entire Deposit.
If a cancellation is made between twenty-nine (29) and seven (7) days prior to the event date, the client will forfeit the deposit but shall not be responsible for the remaining balance.
If a cancellation occurs six (6) or fewer days prior to the event date, the client shall forfeit the deposit and any remaining balance paid, and shall remain responsible for paying one hundred percent (100%) of the total fee.
CANCELLATION BY ROUND ROBIN: Round Robin reserves the right to cancel if weather conditions or other unforeseen circumstances make it unsafe or impossible to provide the services. In the event of cancellation by Round Robin for reasons other than weather-related conditions, Round Robin shall refund all fees paid by client.
Cancellations due to weather conditions shall be governed by the weather policy, included in the service agreement.
RESCHEDULING: The Parties may reschedule the Event Date by mutual written agreement. If rescheduling is due to weather conditions or other circumstances beyond the control of either Party, Round Robin shall make reasonable efforts to accommodate a new date without additional fees, subject to availability.
Does the simulator need to be used indoors, or can it be set up outside?
With versatility in mind, the mobile golf simulator can be set-up indoors or outside. Depending on the event, either configuration may be best suited for your event. During the booking process, we'll work with you to determine the best variation of the mobile golf simulator for your event.
What kind of electrical power and internet connection is required?
A standard outlet within seventy-five (75) feet of where the simulator will be positioned is required.
Wifi is not required, but is helpful to have available, to download additional courses.
Are golf clubs and balls provided, or do guests need to bring their own?
Round Robin Golf Co. provides the complete package. We offer premium Titleist RCT golf balls and both right & left-handed Callaway golf clubs. Please notify us in advance if any juniors or ladies will be participating.
You're welcome to bring your own golf clubs!
Do you provide staff to manage the simulator, assist guests, and troubleshoot during the event?
A representative from Round Robin Golf Co. will be in attendance throughout the duration of the event. They're available to help participants and troubleshoot any equipment issues, if they arise.
How accurate is the simulator, and what technology is used?
The simulator experience is on par with a brick and mortar simulator facility.
Round Robin Golf Co. uses Flightscope's Mevo+ radar based launch monitor. Which is considered superb and trusted by professionals, coaches, and golf instructors.
GSPro software is used for the golf simulation. HD graphics and unrivaled game physics set GSPro apart from other simulation software.
What different courses and gameplay options are available?
GSPro offers over 1,000 courses! From local favorites to the classics. Let us know what courses you'd like to play, and we'll make sure those courses are prepared, if available.
With plenty of game modes available. There's a game for every occasion. Game modes include; Closest to the Pin, Long Drive Contests, Match Play, Stroke Play, Scramble, Stableford, etc.. If you can play it on the golf courses, there's a good chance you can play it in the mobile golf sim.
What is included in the total price?
We promise straight down the fairway pricing. No surprise fees or additional costs. The minimum booking rate is 2 hours at $1,000. Each additional hour thereafter is charge at $250 per hour.
The rate includes delivery, set-up, Callaway golf clubs, Titleist RCT golf balls, a member of our team to operate the sim, and disassembly.
If you're looking to book a multi-date event or have the simulator for longer than 8-hours. Contact us for a custom quote.
Do you require a deposit?
Upon booking, fifty percent (50%) of the total cost of the rental is due. The remaining balance is due no later than seven (7) days prior to the event date.
Round Robin Golf Co. may, at our discretion, require a client to provide a security deposit of one thousand dollars ($1,000) to cover potential damage to the equipment. The security deposit shall be refunded to the client within four (4) days after the event date, provided no theft or damage to the equipment has occurred.